FAQs
An FAQ page is a webpage of the questions most often asked by your prospective and current customers
Please write our office at +447537168000 or email us with your question
[frequently asked questions]The top 10 most FAQs about customer experience
What’s the process for starting a project?
We keep it simple:
Consultation: Share your vision via a free 30-minute call.
Proposal: Receive a tailored plan with timelines, costs, and deliverables.
Kickoff: We start designing once the deposit is paid.
Will I work directly with the designer/developer?
Absolutely! You’ll communicate directly with our team (no account managers). As the founder, I oversee every project to ensure quality.
How often will we communicate?
Weekly Updates: Every Friday, you’ll get progress reports and demos.
24/7 Access: Message us anytime via email or Whatsapp.
Can I request changes during the project?
Yes! We include 2 rounds of revisions at each milestone. Need more tweaks? No problem—we’ll adjust the timeline or quote upfront.
What if I’m unhappy with a design draft?
We’ll dig deeper into your feedback, provide 2 new concepts, and won’t stop until you love it. Your satisfaction is guaranteed.
How do you handle deadlines?
We set realistic timelines and stick to them. You’ll get a detailed schedule upfront, and we’ll flag delays immediately (rare, but we’re human!).
What happens after my website launches?
We’ve got your back:
30-Day Support: Free fixes for any bugs.
Optional Maintenance: Updates, backups, and security checks from $100/month.
Do I need to provide content (text/images)?
It’s up to you! We can:
Use your existing content.
Recommend affordable copywriters/photographers.
Create placeholder text/images for you to refine later.
What if my site breaks or gets hacked?
With our maintenance plans, we’ll handle emergencies ASAP. Otherwise, we’ll guide you through fixes or offer hourly support.
How do you ensure my site is user-friendly?
We combine:
User Testing: Real feedback from your target audience.
Analytics: Heatmaps and A/B testing to optimize performance.
Accessibility Checks: WCAG compliance for inclusivity.
Still have questions?
We’re here to make your website journey stress-free. Contact us anytime—no sales pitch, just honest answers.