Return and refund guidelines

At DevStudioAl, we are committed to providing you with the best possible service and experience. However, if for any reason our services do not meet your expectations, we offer a clear and fair refund policy.

14-Day money-back guarantee

We are confident that you will love working with DevStudioAl.
Still, if you are not fully satisfied, we offer a refund within 14 days of your original purchase, provided you submit a valid reason for the request.

Payment structure

Before work begins, clients are required to make an upfront payment:

• 50% upfront is required for most projects, with the remaining balance due upon completion.
• 100% upfront may be required for smaller projects or specific project types as agreed before work begins.

Conditions for refund

You are eligible for a refund if:

• You request a refund within 14 days from the date of purchase.
• You provide a valid reason for the refund request.

You are not eligible for a refund if:

• You request a refund after the 14-day period.
• You have violated our Terms and Conditions.
• You fail to provide a valid reason for the refund request.
• You simply decide not to use the product anymore without a valid issue.
• You requested a refund for issues already resolved by our support team.

How to request a refund

Simply follow these easy steps

1. 1

   Submit a support ticket through our Contact Page.

   If you're experiencing any issues or need assistance, our support team is here to help. Simply visit our Contact Page and fill out the support ticket form with the relevant details.

2. 2

   Share your invoice number, email, and a quick description.

   Once we receive this information, our team will review it and get back to you as soon as possible. Thank you for your cooperation!

3. 3

   Our team will review and process your refund request.

   Thank you for reaching out. We’ve received your refund request and our team is currently reviewing the details.

Refunds will be issued to the original payment method used at checkout.

Refund processing time

Once your refund is approved, it may take 5–10 business days for the amount to reflect in your bank statement, depending on your payment provider.

Non-refundable situations

Refunds will not be issued in the following cases:

• Payments made through unauthorized or third-party sources.
• Requests based on features or deliverables not included in the agreed project scope.
• Service downgrades after significant work has already been completed.

We appreciate your feedback

If you choose to request a refund, we would be grateful if you could let us know why. Your feedback helps us improve our services for future clients!